Help A Plumber

1. About HAP

HAP (Help A Plumber) is a proprietary software platform developed and owned by Justin Deacon, operating from Gqeberha (Port Elizabeth), Eastern Cape, South Africa (“HAP”, “we”, “us” or “our”). The platform is accessible at hapsa.co.za and related domains.

By accessing or using HAP — whether as a plumbing contractor, homeowner, or any other user — you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you must not use the platform.

2. Intellectual Property — This Is Critical

All intellectual property in the HAP platform belongs exclusively to Justin Deacon. This includes, without limitation:

• The name "HAP", "Help A Plumber", the HAP logo, and all associated branding and trademarks
• All software code, algorithms, data structures, database schemas, and technical architecture
• The platform concept, business model, workflows, and user experience design
• All AI models, prompts, training data, and automation logic developed for the platform
• Quote generation logic, IOPSA rate integration, COC issuance workflows, and pricing algorithms
• All content, documentation, and marketing materials on or associated with the platform

Nothing in these Terms grants you any ownership, licence, or right to copy, reproduce, distribute, reverse-engineer, decompile, or create derivative works based on any part of the HAP platform.

3. Prohibited Uses

You must not, and you must not allow any third party to:

• Copy, clone, replicate, or reproduce HAP or any part of it for any purpose
• Build a competing platform or product using knowledge, concepts, or techniques derived from your access to HAP
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code or algorithms of the platform
• Scrape, harvest, or systematically extract data from the platform by automated means
• Sell, sublicense, or transfer your access to HAP to any third party
• Misrepresent your affiliation with HAP or imply endorsement by HAP
• Use the platform in any way that violates South African law or causes harm to other users
• Attempt to gain unauthorised access to any part of the platform, database, or infrastructure

Violation of these prohibitions may result in immediate termination of your access and may give rise to civil and/or criminal liability. HAP reserves the right to pursue all available legal remedies including interdicts, damages, and costs on an attorney-and-client scale.

4. Your Account and Data

You are responsible for keeping your login credentials secure. HAP uses one-time passwords (OTPs) delivered via WhatsApp and email. You must not share OTPs with any other person.

The business data you enter into HAP — including customer information, quotes, invoices, and job records — remains your data. HAP stores this data on your behalf in accordance with our Privacy Policy. We do not sell your data to third parties.

You are responsible for the accuracy of the data you enter and for ensuring you have the right to store your customers' personal information in accordance with POPIA.

5. Accuracy of Rates and Quotes

HAP provides IOPSA-based rate guidelines and quote generation tools as a convenience only. These are guidelines — not financial, legal, or professional advice. You are solely responsible for:

• Setting your own rates and verifying they are commercially appropriate
• Ensuring all quotes and invoices you issue to customers are accurate and legally compliant
• Verifying that COC documents meet all applicable regulatory requirements
• Your own tax, VAT, and compliance obligations as a business

HAP accepts no liability for loss arising from reliance on rate estimates, quote calculations, or any other outputs of the platform.

6. Service Availability

HAP is provided on an “as is” and “as available” basis. We aim for high availability but do not guarantee uninterrupted access. We may suspend or modify the platform at any time for maintenance, security, or development purposes.

During the beta period, HAP is provided free of charge. Pricing and subscription terms may be introduced at a later date with reasonable notice to existing users.

7. Limitation of Liability

To the maximum extent permitted by South African law, HAP and Justin Deacon will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of income, loss of data, or damage to your business reputation.

Our total liability to you in any 12-month period will not exceed the amount you have paid to HAP during that period.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or the HAP platform will be subject to the exclusive jurisdiction of the courts of the Eastern Cape Division, Gqeberha.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of HAP after changes are posted constitutes acceptance of the updated Terms.

10. Contact

For any questions about these Terms, contact us at: info@hapsa.co.za